Shipping & Returns

 

Shipping

We can ship to virtually any address in the world.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

All items will be sent via Royal Mail using their industry 2D tracking system.

 


Returns Policy

You may return most new items within 14 days of delivery for a full refund. We'll also refund the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Items must be unworn, free from any aromas such as perfume or cigarette smoke, with the original cardboard tags attached and in it's original packaging.  If an item has a hygiene strip this must be in place.  Any items received that are not in this condition can be returned to you or donated to charity.  The charity we donate bras to is 'Against Breast Cancer'.  Other items are donated to a local charity shop.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number, Name, Postcode and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

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